Return Policy

Return Policy 

Welcome to USULTRA, LLC ("USultra," "We", "Company" or "Distributor"), an e-commerce platform focused on the sale of life science/laboratory, technology/industrial and agricultural /animal watering products ("Products") to businesses and other entities via the company website. In an effort to help make our website a reliable, safe and secure place to purchase products, all customers are required to accept and comply with our company terms of use.  These terms include acceptance and adherence to all of the terms and conditions provided herein. These terms may be amended from time to time.

The USultra commerce platform provides a venue for the sale and purchase of products distributed by USultra and manufactured in cooperation with leading regional manufacturers and suppliers (our "Suppliers"). This e-commerce Use Agreement explains the contractual agreement between our customers and USultra, regarding your use of our website, as well as the terms and conditions applicable to your purchase of Products on our e-commerce platform (collectively, the "Terms of Use").

If you have any questions regarding USultra's Return/Refund Policy, please contact us at 617-799-0040.

Your use of the website signifies your legal and binding agreement to all the terms and conditions set forth in our e-commerce Use Agreement, in any privacy policy, as well as any other agreement related to your use of this website including, but not limited to, any terms and conditions of purchase.

USultra can be contacted by mail at 4 Apache Trail, Weston MA, 02493, USA. The web server on which this website is held by is

Terms of our Return/Refund Policy are outlined below and apply to Our website also includes separate sections outlining our Shipping Policy and our Privacy Policy.

Return/Refund Policy

Incomplete Transactions and Cancellations of Orders.

  1. Termination Prior to Shipment. Purchaser may cancel an order prior to pickup by Designated Shipper at the Supplier's shipping point. In such case, no payment will be due Distributor (USultra).
  2. Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pickup by the Designated Shipper, but prior to Acceptance of Products, as provided above, Purchaser may cancel an Order by contacting Distributor. Distributor will provide Purchaser with disposition instructions, and may charge the Purchaser for shipping expenses and restocking fees.

Product Returns.

All returns, replacements, technical services and support shall be handled by Distributor's customer service organization as follows: Products may be returned to Distributor within 30 days for replacement or adjustment. To assure prompt handling, Purchaser must obtain a Return Goods Authorization Number  (RGA) from Distributor and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Purchaser, freight collect. Distributor reserves the right to reverse any credit issued to Purchaser: (i) for any Product not returned after authorization and requested by Distributor; or, (ii) if, upon return, such Product is determined by Distributor not to be defective. Distributor will grant full credit for: (i) Products not supplied in accordance with Purchaser's orders; and, (ii) Products which are defective at the time of receipt by the Purchaser. Distributor will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements. Distributor will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Non-Distributor line products supplied to Purchaser as an accommodation, including, without limitation, third party purchases; (iv) Products not purchased from Distributor; (v) Refrigerated or temperature controlled Products; (vi) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new; (vii) products which have been opened; (viii) Products that have been shipped outside the United States; and (ix) certain medical device products.

The USultra Guarantee.

Solely with respect to USultra products purchased in the US, they may be returned for any reason within 30 days of purchase for full credit of the purchase price (excluding freight) with the following exclusions: (i) Products not purchased from Distributor; (ii) Refrigerated or temperature controlled Products; (iii) products which have been opened; (iv)Products with a purchase price of $1,000 or more; (v) Products that have been shipped outside the United States. 

Product Warranty and Disclaimer.

Orders placed for Products on this website are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of Order placement by Purchaser, which warranty terms shall be made available to Purchaser to the fullest extent possible through Distributor. We warrant only that the Products delivered shall conform substantially with the description of such Products as provided on our website. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against Distributor and any Supplier with respect to Products proved to our satisfaction to be defective or nonconforming shall be the replacement of such Product without charge or refund of the purchase price, upon the return of such Product in accordance with our instructions prior to Acceptance. IN NO EVENT SHALL DISTRIBUTOR, DISTRIBUTOR'S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU PROVIDE TO US, DISTRIBUTOR, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS.

Other Restrictions.

This policy is subject to change without notice by USULTRA, LLC. This policy is further subject to modification or revision as USULTRA, LLC may deem appropriate or necessary to comply with applicable federal, state, local and international laws, rules and regulations, and any other applicable regulatory agency guidelines and restrictions.

USultra can be contacted by mail at 4 Apache Trail, Weston MA 02493.