Terms and form of Delivery

The standard delivery time will depend largely on the nature of the purchase and current inventory levels. We only ship to customers in the US and Canada.

Terms and methods of payments

Upon account approval, USultra accepts the following methods of payment:

  • Purchase order
  • Visa, Mastercard, and American Express
  • Wire Transfers
Who do I contact if I have supply questions?

Customers have access to the Supply Customer Service support team. The office can be contacted via phone or email from 8:00 a.m. to 5:00 p.m. ET. 

Phone: 617-799-0040
Email: simon@usultra.co

Customer on-boarding and Tax Treatment

USultra has designed a simple onboarding process for our customers.  As part of that process, you will be asked about the tax status of your organization.

I would like to access the USultra AUTO-Refill function, is that possible?

Once you have successfully completed you customer profile and onboarding process, you will be given an option to sign on create a custom Auto-Refill for repeat orders. You will also be able to review your order history.

Shipping and Handling Charges

It is top priority that our premium quality products arrive to our customers in ideal condition. To assure we meet this commitment, this delivery includes the necessary safeguards including proper temperature control and handing. USultra uses airfreight and surface partners to ensure the most efficient and secure delivery of your valued product. With that noted, we work closely with our partners to provide at the same time the most economic solutions for our customers. It is the standard policy of USultra to complete delivery of the product to the customer within 48 hours upon packaging.

Can I order Customized products?

Dependent on your institution, USultra can add customized products to your order. Simply contact us by phone or email from 8:00 a.m. to 5:00 p.m. ET to request a custom quote.

Phone: 617-799-0040
Email: simon@usultra.co

Technical Services and Questions

What will it take to ensure your satisfaction? Let us know. Reach us by phone or email

Phone: 617-799-0040
Email: simon@usultra.co